System & Software Preparation

• Restart your computer: A fresh start clears memory and ends background processes that might interfere with your stream.
• Make sure the Chrome browser has the latest update: Our platform is optimized for the current version of Chrome, ensuring compatibility and stability.
• Do not have any unnecessary apps open: Close all applications that are not essential for your Live Studio event.
• Close all unneeded tabs in the browser: Browser tabs consume significant resources. Keep only the ones you absolutely need for the event.

Connection & Environment

• Always use an Ethernet cable instead of Wi-Fi when possible: A wired connection provides a significantly more stable and faster internet speed, which is important for high-quality live video streaming
  
• Always use a laptop connected with an AC-adapter: Ensure your laptop is plugged into an electrical outlet, and that the computer does not have any power-saving mode enabled.
• Test your microphone and camera: Ensure they are properly selected in the Live Studio source and are working.

When you’re invited as a guest presenter, you’ll join directly through your browser.
This requires access to your camera and microphone.
Below you’ll find step-by-step guides for Chrome, Edge, and Safari, with screenshots showing where to click.

Chrome

• A pop-up will appear asking for camera and microphone access. Click Allow
  

If you blocked access by mistake:

1. Click the icon to the left in the address bar.
2. Change Camera and Microphone from Block to Allow.
3. Reload the page.

Edge

• A pop-up will ask for access. Click Allow.

If blocked:

1. Click the lock icon in the address bar.
2. Set Camera and Microphone to Allow.
3. Reload the page.

Safari (macOS/iOS)

• A message will appear in the browser. Click Allow.

If blocked:

On macOS:

• Click Safari > Settings for This Website.
• Change Camera and Microphone to Allow.

On Iphone/iPad:

• Open Settings > Safari.
• Under Camera and Microphone, set to Allow.

Common Problems & Fixes

I can’t see myself in the preview

• Close other apps using the camera (Zoom, Teams).
• Ensure your webcam is plugged in and selected.

No one can hear me

• Make sure your mic isn’t muted in Live Studio tool.
• Check that the right microphone is chosen in browser/site settings.

The permission pop-up never appeared

• Reset site permissions: clear site settings for the webinar page, then reload.

Still stuck?

• Restart your browser.
• Try an incognito/private window.
• Reboot your device.